- Business knowledge and understanding
- Customer journey knowledge
- Knowing your customers and their needs/customer insight
- Customer service culture and environment awareness
- Business focused service delivery
- Providing a positive customer experience
- Working with your customers/customer insights
- Customer service performance
- Service improvement
- Develop self
- Team working
Level 1 Functional Skills in English and Maths together with a genuine interst in the industry. Applicants should have an excellent reference and possess a positive attitude towards their development and progression in the sector. They will need to be successful in the interview process with Kingston College and an employer for an appropriate role in the retail environment.
Duration and Delivery
The course will be delivered at the Kingston College Kingston Hall Road centre.
Information for Employers
How can a Customer Service Apprenticeship help you?
This Apprenticeship framework is designed to meet the needs of employers and to provide a vocational pathway into the customer services professions. Intermediate level apprentices will train as customer service assistants.
Apprentices learn on the job practical skills, working at a business four days and attending college one day each week. The duration of the course is 15 months
This Apprenticeship framework is designed to provide Apprentices with the knowledge, skills and understanding they need to perform their job role and to support their future progression. Apprenticeships are an ideal way to help your businesses harness fresh new talent.
What do you need to know?
Apprenticeships can be suitable for either a new employee or an existing member of staff. They typically involve of four days a week ‘on the job’ training and one day a week at College.
How we can help you
- By explaining the way Apprenticeships work
- A dedicated assessor to perform work place assessments
- Support your new and existing staff into Apprenticeships, subject to eligibility
- Provide a free recruitment service to help you find the right apprentice for your organisation