This Apprenticeship is aimed at learners who would like to become Autocare technicians.
An Auto-care Technician requires a unique combination of technical, retail and customer service skills. They will use a range of tools, measuring and diagnostic equipment to identify & repair simple system faults.
The Auto-care Technician has to demonstrate expertise not only in the technical elements of their role and have a good grasp of the practical and theoretical aspects of the vehicle systems they service, but also needs to have excellent telephone, customer service (including how to handle difficult customers and deal with customers’ disappointment) and effective sales skills, as well as strong problem solving and self-organisation skills. They must be able to work as part of a team but also operate independently, understand how their centre operates from a commercial perspective and how their actions contribute to business results, whilst maintaining a high standard of workmanship.
Training and development takes place during this part of the apprenticeship.
Apprentices need to complete 20% off-the-job training during on-programme and specific rules govern this vital element. You can track and authorise the 20% through our e-portfolio, Learning Assistant. During their training, apprentices need to develop the knowledge, skills and behaviours expected from a competent autocare technician:
- Health and safety - Commercial and legislative - Technical.
- Vehicle inspection - Replacement of components - Replace and repair tyres - Stock procedures - Vehicle 4-wheel geometry
- Working together and building trust - Customer experience and communication - Making it happen and commercial awareness - Learn to strive for excellence.
To move on to end-point assessment, the apprentice must show evidence of the required knowledge, skills and behaviours as set out in the standard and have achieved maths and English (Level 1) and taken the test for Level 2.
EPA is the final stage that an apprentice goes through to complete their apprenticeship. The apprentice must show their learning to an independent end-point assessor and the overall grade available is distinction, pass or fail. Assessment events are:
Two parts knowledge assessment comprising of: - Part A: 60 minutes containing 50 multiple choice questions - Part B: 45 minutes containing 20 alternate format questions (such as drag and drop or multi-response).
Practical Observations (with pre-set tasks)
Five practice observation tasks are: - Task 1: Vehicle Inspection (90 minutes +10%) - Task 2: Replacement of Components (120 minutes +10%) - Task 3: Replace and Repair Tyres (45 minutes +10%) - Task 4: Stock Procedures (45 minutes +10%) - Task 5: Vehicle 4-Wheel Geometry (60 minutes +10%) or fail.
60 minutes structured discussion between the apprentice, and the independent assessor (with a 10% time tolerance): - the apprentice’s portfolio is used to exemplify performance - assesses selected knowledge, skills and behaviours defined in the auto-care standard - undertaken after the knowledge and practice assessment have taken place.
All applicants must be employed within the motor trade.
Duration and Delivery
This course is delivered at our Kingston Hall Road centre and work-based locations.
Information for Employers
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